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All indoor City facilities are closed to the public until further notice. Please visit www.roswellgov.com/coronavirus for information regarding the City of Roswell coronavirus response.

Coronavirus (COVID-19)

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City of Roswell Coronavirus Response

Updated: April 3, 2020 at 7:00 PM

Consistent with Governor Brian Kemp's Executive Order, which includes a statewide shelter-in-place order, effective 6:00 p.m. on Friday, April 3, and extending through 11:59 p.m. on Monday, April 13, the residents of the City of Roswell are mandated stay home except to engage in essential services, perform necessary travel, or if they are part of the workforce for critical infrastructure.

The order allows people to travel to obtain necessary supplies, such as food, medication, and supplies.

Please refer to the full Executive Order and the Shelter in Place Handout from the Governor's Office for more detailed information about the order.

In conjunction with and in enforcement of the Governor's order, Roswell Mayor Lori Henry issued a citywide Executive Order to help enforce certain aspects of the Governor's order locally.

Downloads


The Governor's Executive Order—as well as orders issued by Roswell Mayor Lori Henry to support and enforce the Governor's order—applies to the City of Roswell in the following specific ways:

  • Prohibiting dining in at local restaurants
    • Takeout, curbside pickup, and delivery are permitted
    • People may not consume beer and wine purchased with take-out food from local Roswell restaurants on or near the restaurant's premises—this includes sidewalk cafes and public property surrounding the business selling the food and beverage
    • Local businesses may place temporary business signage on their property without obtaining a temporary sign permit
  • Closing Roswell Park athletic facilities and outdoor gym equipment
  • Closing establishments where large numbers of people may gather
  • Closing specific outdoor areas to limit gatherings, including Old Mill Park, Barrington Hall grounds, Bulloch Hall grounds, and Heart of Roswell Park to the public
  • Closing all indoor City facilities to the public until further notice—this includes Roswell Fire Stations and the Roswell Recycling Center
  • Closing all playgrounds, fields, tennis courts, restrooms, and parking lots in all Roswell Parks until further notice
  • Cancelling community events through May 10
  • Cancelling all public meetings through April 13
  • Delaying Rec & Parks summer registration until April 1

For detailed information, please explore this page. The City will continue to assess closure and cancellation status pursuant state mandates and guidance, and will let the public know when/if there are changes.

City officials are in regular contact with local and state agencies and our community partners to ensure that we have the most current information to safeguard the health, safety and welfare of our residents, visitors, and City staff.


Georgia's COVID-19 Hotline


If you think you are experiencing symptoms of or have been exposed to COVID-19:

  • Please do not show up unannounced at an emergency room or health care facility.
  • Instead, you should first call you primary care doctor, urgent care clinic, or your local federally qualified healthcare center.
If you are not sure what to do or need more information, please call the State of Georgia's COVID-19 hotline at 1-844-442-2681.

This hotline is available from 8:00 a.m. to 5:00 p.m. daily and offers information in both English and Spanish. Up-to-date information regarding COVID-19 is available, and agents can also provide answers to questions regarding healthcare resources and community updates.

Quicklinks

 


Updates/News


Executive Orders and Additional Restrictions to Help Contain COVID-19

Governor Kemp's Executive Order

Updated: April 3, 2020 at 6:30 PM

Governor Brian Kemp has issued an Executive Order that includes a statewide shelter-in-place order, which goes into effect as of 6:00 p.m. on Friday, April 3, and extends through 11:59 p.m. on Monday, April 13. The order mandates that residents stay home except to engage in essential services, perform necessary travel, or if they are part of the workforce for critical infrastructure. The order allows people to travel to obtain necessary supplies, such as food, medication, and supplies. Please also refer to the Shelter in Place Handout from the Governor's Office, which provides more details about the order.


If you have questions about the order and what it means for residents and businesses in Roswell, please email communityrelations@roswellgov.com.


Mayor Henry's Executive Order and Proclamation

Updated: April 3, 2020 at 6:30 PM

In conjunction with and in enforcement of Governor Kemp's Executive Order, which mandates a statewide shelter in place order beginning on Friday, April 3, Roswell Mayor Lori Henry has issued a new Executive Order. Mayor Henry's new order extends through April 13, 2020 at 11:59 p.m. Consistent with and in support of the Governor's order to restrict large groups from gathering, the Mayor's order mandates the closure of Old Mill Park, Barrington Hall grounds, Bulloch Hall grounds, and Heart of Roswell Park to the public.

Mayor Henry felt it was necessary to order these closures since large groups of people were gathering at these parks and historic museum home grounds.

"I strongly encourage all of my fellow residents to abide by the Governor's Executive Order to shelter in place and my own Executive Order, and to practice social distancing when you do venture outside your home," said Mayor Henry. "The State of Georgia and local governments are working hard at making decisions that will help flatten the curve in our state to help our healthcare workers who are on the front lines fighting this virus."

The Mayor’s order also prohibits people from consuming beer and wine purchased with take-out food from local restaurants on or near the restaurant's premises. This includes sidewalk cafes and public property surrounding the business selling the food and beverage.

The Mayor urges all residents to strictly follow CDC and Georgia Department of Public Health guidelines to shorten the life of this pandemic.

"I know we all want to get back to the life we had before COVID-19, and if we all follow these executive orders and guidelines, we will get through this sooner rather than later," said Mayor Henry. "We are all in this together, and I need your help in keeping our community safe and healthy."




In order to achieve these goals, Executive Orders from Governor Kemp and Mayor Henry include the following provisions and exceptions:



Restaurants/Dining Facilities

  • On-premises indoor and outdoor dining areas are closed.

Restaurants/Dining Facilities Exceptions:

  • Restaurants may still provide food via drive-through, carry-out, and delivery methods. Mayor Henry encourages residents to take full advantage of this option to continue to support local restaurants throughout this situation.
  • Restaurants licensed by the City of Roswell to sell beer and wine for on-premises consumption may sell unopened bottles of beer or wine for take-out consumption off premises in conjunction with food orders. Wine and beer sold with take-out food orders may not be consumed on or near the restaurant's premises. This includes sidewalk cafes and public property surrounding the business selling the food and beverage.
  • Cafeterias in hospitals, nursing homes, or similar facilities are not be subject to the restrictions.


Social/Entertainment Facilities

  • All bars and restaurants, gyms and fitness centers, movie theaters, live performance venues, bowling alleys, arcades, and private social clubs are closed.


Facility Exceptions

  • All businesses and facilities deemed essential by the Governor's Executive Order
  • All medical facilities including doctors' offices, hospitals, nursing homes, clinics, dentists, veterinary care, and other health care providers
  • Restaurant carry-out, drive thru and delivery services
  • Grocery Stores, pharmacies, and other retail establishments providing basic health and safety services or supplies
  • Convenience stores, provided they have a posted policy for social distancing and enhanced cleaning protocols
  • Gas Stations
  • See the Governors Executive Order for the full list of essential businesses and facilities.


Indoor and Outdoor City Park Facilities

  • Recreation centers, athletic facilities, outdoor gym equipment will be closed.
  • Playgrounds will be closed.
  • Parking lots are closed.
  • Tennis courts are closed.
  • Old Mill Park, Barrington Hall grounds, Bulloch Hall grounds, and Heart of Roswell Park are closed to the public.

Indoor and Outdoor City Park Facilities Exceptions:


Outdoor activity in parks, such as walking, hiking, biking and running, are allowed, providing individuals comply with social distancing requirements set out by the CDC.


Government, Essential Services, and Critical Infrastructure


All critical infrastructure will remain operational and government entities and businesses will continue providing essential services.


Offices and Workplaces


Please see the Governor's Executive Order and Shelter in Place Handout for more information to determine with businesses are considered essential and may stay open and those subject to temporary closure.

Specific rules and regulations mandating social distancing and other protecting measures are required, according to the Governor's order.

For more information, businesses are urged to contact:


Georgia Department of Economic Development

Temporary Business Signage


Local businesses will be allowed to place temporary business signage on their property without obtaining a temporary sign permit. The signs still must follow the city's current code standards. Signs placed in the public right-of-way will be removed by code enforcement. The temporary signs are allowed without a permit until the Mayor's April 2, 2020 Executive Order expires or any extension of the order.


Downloads




Report a Violation
Updated: April 3, 2020 at 6:30 PM

State of Georgia Violations


To report a violation of the Governor's Executive Order, visit gov.georgia.gov/contact-us/constituent-services. This will take you to a form to fill out.

Please be sure to include the following information when providing a description about your request/concern:
  • Business Name
  • Address
  • County
  • Telephone Number
  • Specific details of the complaint


City of Roswell Violations


To report violations of Mayor Henry's Executive Order within the City limits, call the Roswell Police Department's non-emergency police number at 770-640-4160.


City Closures
Updated: April 3, 2020 at 6:30 PM

City Facilities


All indoor City facilities will be closed to the public until further notice. This includes Roswell Fire Stations and the Roswell Recycling Center.

However, this will not impact public safety services provided by our Police and Fire departments, who will be staffing stations and working to respond to the needs of the community as usual.

Although the City will be making some operational modifications, staff will continue to conduct the essential business of the City. If you have a question for any of our departments, you can find email contact information on each department page on www.roswellgov.com or you can send a question to communityrelations@roswellgov.com.


Roswell Fire Department


Effective immediately, the Roswell Fire Department will close its stations to the general public until further notice, following Georgia Governor Kemp's declaration of a health care emergency and to continue efforts to slow the spread of COVID-19 (coronavirus).

Should you require assistance please contact 911 for life-threatening emergencies. Please contact your Primary Care Physician or a local Urgent Care Clinic for routine or non-life threatening emergencies. The Roswell Fire Department will continue to respond to all emergencies. Following CDC recommendations the Roswell Fire Department is actively pursuing ways to safely and efficiently slow the spread of COVID-19. Your safety is our number one priority.
If you think you are experiencing symptoms of or have been exposed to COVID-19:
  • Please do not show up unannounced at an emergency room or health care facility.
  • Instead, you should first call you primary care doctor, urgent care clinic, or your local federally qualified healthcare center.
  • If you are not sure what to do or need more information, please call the State of Georgia's COVID-19 hotline at 1-844-442-2681.

    This hotline is available from 8 a.m. to 5 p.m. daily and offers information in both English and Spanish. Up-to-date information regarding COVID-19 is available, and agents can also provide answers to questions regarding healthcare resources and community updates.

Roswell Municipal Court


City of Roswell Municipal Court will be closed through May 1. Court staff will contact affected individuals to reschedule court dates. For more information, call 770-641-3790.


Community Development


Due to the closure of Roswell City Hall to the public, intake of applications and inspection requests must be handled by email or by phone. More information is available here.


Recreation, Parks, Historic & Cultural Affairs


Recreation, Parks, Historic & Cultural Affairs closure information is available here.


Event/Program Cancellations and Postponements
Updated: April 3, 2020 at 6:30 PM

While we know our community looks forward to our events, our top priority is to safeguard the health, safety, and welfare of our residents, visitors, and City staff and their families.

Please refer to the city calendar for event cancellations.

It is possible that some of these events may be rescheduled at a later date. If so, the City will communicate that information to the public when it is available.


Georgia Presidential Preference Primary and Special Election Postponed


At the direction of the Georgia Secretary of State's office, the March 24 Presidential Preference Primary and Special Election has been rescheduled for May 19, 2020.

Early voting at all Fulton County early voting sites has been suspended. Votes that were cast during the early voting period and absentee ballots will be counted at the time of the May 19 election in accordance with Secretary of State guidelines. Additional details updates will be provided when available.

For more information, please visit www.fultonelections.com.


Adopt-A-Road Program Suspended


Consistent with local, state, and federal recommendations regarding the spread of COVID-19, effective immediately, the City of Roswell and Keep Roswell Beautiful are suspending the Adopt-a-Road program until further notice. This includes the collection of bags and other garbage items by the City of Roswell Solid Waste Division.

If you have questions or need more information, please contact Nikki Belmonte, Environmental Education Coordinator at nbelmonte@roswellgov.com or 770-641-3742.


Recreation, Parks, Historic & Cultural Affairs Programs


Recreation, Parks, Historic & Cultural Affairs programs, events, and activities information is available here.


Recreation, Parks, Historic & Cultural Affairs
Updated: April 3, 2020 at 6:30 PM

Programs, Events, and Activities Suspended


All programs, events, and activities (including practices and games) through the Roswell Recreation, Parks, Historic & Cultural Affairs Department are suspended.

Effective March 17, in accordance with CDC recommendations, no programs, events, or activities will take place for at least 8 weeks. An exact date of resuming normal operations will be provided as the situation progresses.

Department staff will be exploring refund or account credit options in regards to this new directive and we will share new information as it becomes available.


Facilities Closed to the Public


All Recreation, Parks, Historic & Cultural Affairs facilities (including recreation centers) are closed until further notice.


Closures within City Parks


Please be advised that as of Saturday, March 21, all playgrounds, fields, tennis courts, restrooms, and parking lots in all Roswell Parks will be closed until further notice. Visitors may continue to use sidewalks and trails.

Consistent with and in support of the Governor's order to restrict large groups from gathering, Old Mill Park, Barrington Hall grounds, Bulloch Hall grounds, and Heart of Roswell Park are closed to the public.


Summer Registration Delayed Until April 1


The Roswell Recreation, Parks, Historic & Cultural Affairs Department has made the difficult decision to delay summer registration until April 1 for Roswell Residents and April 8 for Non-Residents. Registration will begin both days at 9 a.m.

Due to facility closures, registration will be done online at www.summerinroswell.com. In person and drop off registration will not be available. In the event we are able to open facilities for in person or drop off registration, a notification will be posted here and via the City's social media accounts.

For any questions regarding registration, please call 770-641-3705 or email us at recweb@roswellgov.com.


Program Credits During the COVID-19 Pandemic

Donate to the Department Scholarship Fund


As we continue to evaluate the impacts of COVID-19, we want to create opportunities for the community to support each other. With a hopeful eye to our summer programs, we realize that some in our community may need extra support through our scholarship program as a result of COVID-19. We are asking community members who are able to donate their program credits to our scholarship fund. This will allow the city to continue to support our community and create additional resources for those that may need a little extra support when our programs start again. For those who would like to donate their activity or program credits towards our department’s fee waiver program to assist families that are in need this summer, you may do so by logging into your online account and clicking on the "Donations" option on the main registration page at www.roswellgov.com/register. You will then be given the option to donate as little or as much as you want to this program.

Spring Programs/Classes & Adult Athletics (Started Prior to 03/13/2020)


Credit will be prorated based on how far along a program is into the season. For example, a 10-week program that met for 2 weeks will receive a credit onto their account of 80% of the amount paid. Credits will be available to use beginning with the summer registration period.

Spring Programs/Classes & Adult Athletics (Starting After 03/13/2020)


Credits will be issued to household accounts to be used for future registrations. These credits will be available to use beginning with the summer registration period.


Summer Program/Camp Refunds


In the event a summer program or camp is cancelled as result of COVID-19, department staff will make every effort to move the participant to an alternative program or camp later in the summer. If one cannot be found, a full refund will be processed back to the household.

Any person wishing to obtain a refund when a program or camp is not cancelled may do so at any time in accordance with our refund policy.


Community Development Services
Updated: April 4, 2020 at 8:00 AM

The City of Roswell Community Development Department is currently operating with reduced staff and most of those staff are working remotely. Please see the below information for current information on services being provided and how to communicate with our staff.

Any questions related to services provided by Community Development that are not covered below may be directed to Lenor Bromberg at lbromberg@roswellgov.com or 470-525-0871.


Events


Public Meetings and Work Sessions scheduled for the following Boards and Commissions are cancelled until further notice. This includes Planning Commission, Design Review Board, Historic Preservation Commission, and Board of Zoning Appeals.


Intake of Applications


On March 20, 2020, Governor Kemp signed an Executive Order reducing regulation to assist the State's response to the spread of COVID-19. The Executive Order allows applicants seeking plan review or inspections to have the option of retaining "private professional providers" to provide the required plan review or inspections in accordance with O.C.G.A. § 8-2-26. Please refer to the Application and Plan Reviews, Issuing Permits, and Inspections sections below for additional information regarding the use of private professional providers.

Temporary Sign Permits


In accordance with the Executive Order signed by Mayor Lori Henry on April 3, 2020, placement of reasonable new temporary information business signage may be installed without a Temporary Sign Permit provided such signage must be in compliance with current code standards. Signs that are placed in the public roadway right-of-way will be removed by the City's Code Enforcement staff. The allowed temporary signs must be removed or obtain a Temporary Sign Permit at the conclusion of the April 3, 2020 Executive Order/proclamation and/or any extensions.

Effective March 17, 2020, the City of Roswell Community Development Department will not accept in-person applications.

The following applications may be submitted by email:


In-person acceptance of applications will resume when the City returns to normal operation of services at City Hall.


Payments


Payments for applications and business licenses renewals can be made with a credit card over the phone by calling the Community Development Cashier number at 770-641-3799. Online payments for business license renewals can be made at www.roswellgov.com/BusinessLicenseRenewal.


Application and Plan Reviews


Effective March 17, 2020, the City of Roswell Community Development Department will have limited staff available to complete plan reviews; therefore, applicants should expect longer than usual plan review turnaround times, but we will get to your project as soon as possible. In addition, plan reviews required to be completed by other City Departments will be done on a limited basis, which may also impact plan review turnaround times. As soon as required plan reviews are complete, applicants will receive comments and instructions for next steps via email from City staff. Once plans have received approval from all required plan reviewers, the applicant will be required to mail the necessary hard copies of the approved plans to City Hall. Specific instructions will be included in the email from City staff.

If applicants choose to pursue private professional providers to provide plan reviews in accordance with O.C.G.A. § 8-2-26, the provisions of the code must be strictly followed. An application for building permit must be submitted to the City in accordance with current procedures. The City must be presented documentation for the plan review completed by the private professional provider, and has the authority under O.C.G.A. § 8-2-26 to review this documentation to either approve it as submitted or reject it with written notice.

Any plan review conducted by a private professional provider shall be no less extensive than plan reviews conducted by county or municipal personnel. A private professional provider performing plan reviews under this subsection shall review plans to determine compliance with all applicable regulatory requirements, including building code, zoning code, and fire code requirements. Be aware that the provisions of O.C.G.A. § 8-2-26 does not have the authority to override any required plan review outside the Building Division, such as the Planning & Zoning Division, Engineering Division, or Fire Department, that may be a prerequisite for issuing a building permit. Any deviation from the requirements in O.C.G.A. § 8-2-26 will not be permitted unless prior written approval from the City of Roswell Building Official has been granted. The City's Building Official is the only authority that can issue building permits. Any construction done without the properly issued building permits will be a violation of the City's Code of Ordinances.

Please note that the state law and this Executive Order do not change the fact that the Chief Building Official must issue the building permit, and that third-party inspections cannot be used for Final inspections or issuance of a Certificate of Occupancy or Completion.


Issuing Permits


Effective March 17, 2020, the City of Roswell Community Development Department will have limited staff available to issue approved permits and plans; however, permit issuance will continue. While City Hall is closed to the public, applicants will not be able to obtain approved permits in person. Approved permits and associated documentation will be emailed to applicants, along with instructions for next steps. Once the hard copy of plans are received and stamped approved, arrangements will be made to deliver the approved paperwork to the applicant.

The City's Building Official is the only authority that can issue building permits; private professional providers allowed in accordance of O.C.G.A. § 8-2-26 are not authorized to issue building permits.


Inspections


Effective March 17, 2020, the City of Roswell Community Development Department will provide reduced code enforcement services and limited Building and Land Disturbance inspections. To safeguard essential staff, interior inspections of occupied homes will be postponed. The only exception is building inspections required for emergency/life safety cases as determined by the Chief Building Official upon notification of such situation by email or telephone.

Community Development will allow limited private professional building inspections as approved by the Chief Building Official as instructed below. If applicants choose to pursue private professional providers to provide building inspections in accordance with O.C.G.A. § 8-2-26, the provisions of the code must be strictly followed. A request for inspection on an issued building permit must be submitted to the City in accordance with current procedures. Any inspection conducted by a private professional provider shall be no less extensive than inspections conducted by county or municipal personnel. Be aware that O.C.G.A. § 8-2-26 does not have the authority to override any required inspections outside the Building Division, such as the Planning & Zoning Division, Engineering Division, or Fire Department, that may be a prerequisite for completing a project and issuing a Certificate of Occupancy or Completion; private professional providers allowed in accordance of O.C.G.A. § 8-2-26 are not authorized to issue Certificates of Occupancy or Completion.

Building Inspections

  1. To submit building inspection requests:
    1. Either email requests to buildinginspection@roswellgov.com or call 770-641-3784 to submit by phone
    2. Provide the following information with your inspection request:
      1. Permit number
      2. Address
      3. Field contact
      4. Contact phone number
      5. Inspection type requested
      6. Any special instructions or information needed by inspector
    3. Those inspection requests that cannot be completed within 48 hours will be notified by return email of such.
    4. In the event the City is unable to provide inspection services within 48 business hours of the request, you may employ a private professional provider with the following limitations:
      1. You must first request to schedule the inspection as detailed in (1) above.
        1. Once you have received notification from the City that it cannot provide inspection services within the 48 hour time frame, you must notify the City that you are using the services of a private professional provider by either email at buildinginspection@roswellgov.com or by phone at 770-641-3784.
        2. The City will respond using the contact information provided to give notice of approval or denial with justification.
        3. Approval must be granted by the City prior to the private professional provider performing the requested inspection.
      2. Private Professional Provider Inspectors cannot issue a Certificate of Occupancy or a Certificate of Completion.
      3. Private Professional Provider Inspector shall be currently licensed by the State of Georgia as a Professional Engineer or Registered Architect. Employees of the Professional Engineer or Registered Architect are not permitted to perform any inspection.
      4. The Private Professional Provider Inspector must submit to the City documentation confirming compliance with O.C.G.A 8-2-26 (g)(11) prior to granting of approval for such inspection by the City.
      5. The Private Professional Provider must submit the inspection report to the City within 48 hours of conducting the inspection. All reports, approvals or failures, must be submitted to the City by email at buildinginspection@roswellgov.com with the subject line: PPP Inspection Report.
      6. The City will review each report and provide notification of acceptance or rejection of the Private Professional Provider's inspection report within 48 hours of receipt. If rejected, the City will provide a written description of the deficiencies and specific code requirements that have not been adequately addressed. You may not proceed with any construction or schedule additional inspections until approval has been granted by the city for each inspection. If the inspection report is rejected, the private professional provider must submit a written report addressing each item of the City's rejection notice.
      7. Upon submission of the response to the rejection notice, the City will review and provide notification of acceptance or rejection of the response within 48 hours of receipt. If the report is rejected for a second time, the City will provide a description of the deficiencies and specific code requirements than have not been adequately addressed with a requirement that a meeting be scheduled with the Chief Building Official on site to resolve the deficiencies and/or code requirements.
      8. Private professional providers are not permitted to perform fire standard or erosion control standard inspections, these are reserved for inspection by the City of Roswell Fire Marshal's Office or State Fire Marshal's Office and the City of Roswell Engineering Division.
  2. Certificates of Occupancy or Certificates of Completion cannot be issued without a final inspection by the City's inspection staff. A request for such inspection must be made following the instructions above. Such inspections will be performed when the City resumes normal operations on a first in/first out basis, no exceptions.


Code Enforcement


Abandoned Motor Vehicles


We have received many reports regarding Code of Ordinance Section 22.4.1 Abandoned Motor Vehicle for cars parked on City streets. Due to the City's coronavirus (COVID-19) response and the recommendation that residents remain at home as much as possible, we will not be towing vehicles for this infraction unless a parked vehicle is blocking emergency services, emergency equipment like fire hydrants or a home's driveway entrance.

We kindly ask that you refrain from reporting this infraction unless you believe it fits within the exceptions. During weekday business hours, please report these exceptions using SeeClickFix or by emailing Code Enforcement at codeenforcement@roswellgov.com. Please call 770-640-4160 to report these exceptions outside weekday business hours.


Unaffected Services
Updated: March 26, 2020 at 10:00 AM

Sanitation

Overview of Sanitation Services

  • Household garbage, curbside recycling, and yard waste pick-up will continue on your regular schedule
  • Please bag and tie all garbage
  • Wipe down your cart handle and the lip to the lid with an appropriate disinfectant when retrieving it from the curb
  • Limit your amount per pickup to your regular weekly amount
  • Please make sure to have your garbage out the night before your pickup
  • The Roswell Transfer Station remains open to the public
  • The Roswell Recycling Center is closed to the public

A Message from the City of Roswell Environmental/Public Work Department


During this swiftly changing situation, it is our goal to diligently take care of both our customers and our employees. With this goal in mind, we ask for your help in a few areas.

Please bag and tie all garbage. This will help to protect our employees who are handling your household waste. When you retrieve your cart from the curb, we suggest that you wipe down your cart handle and the lip to the lid with an appropriate disinfecting wipe or spray. This will in turn help to protect you and your family. We have seen an increased amount of waste for pickup. We respectfully ask that you limit your amount per pickup to your regular weekly amount so we are able to service everyone on the route each day. Please remember, only garbage placed in the cart will be collected. Please make sure to have your garbage out the night before your pickup. We cannot guarantee we can return to your home for a missed pickup.

Please be patient with our crews and office staff. We are operating with limited resources and your inquiries may require a longer response time. However, we are committed to returning your calls/emails as quickly as possible. If you have any questions, please contact us at pwcustomerserviceteam@roswellgov.com or 770-641-3715.


Online Bill Pay


Residents are reminded that they can make utility bill, tax bill, court, and other payments online at www.roswellgov.com/BillPay.

If you'd like to sign up for electronic utility billing and/or automatic bank draft options, visit www.roswellgov.com/ebill.

If you have any questions or need assistance, please contact Financial Services at fsd@roswellgov.com or call 770-641-3759..


What the City is Doing
We want to reassure our community that City officials are in daily contact with local and state agencies and our community partners to ensure that we have the most current information. Our internal response team is meeting regularly and working diligently to stay apprised of federal, state, and county public health guidance and to plan the City's response at each stage of this situation.

We'll be communicating with you as often as we can to bring you the most up-to-date information.
 


What Residents Can Do
Updated: March 25, 2020 at 4:00 PM

Recommended Precautions


Personal actions by individuals are important to keeping themselves, their families, coworkers and their community healthy. Taking common sense precautions now is the best approach to adopt.

Please remember the following good health habits:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cough or sneeze into your elbow or use a tissue to cover it, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

Take special precautions to protect people in high-risk groups:


According to the CDC, older people and people of all ages with severe underlying health conditions—like heart disease, lung disease and diabetes, for example—seem to be at higher risk of developing serious COVID-19 illness.

If you think you are experiencing symptoms of or have been exposed to COVID-19:

  • Please do not show up unannounced at an emergency room or health care facility.
  • Instead, you should first call you primary care doctor, urgent care clinic, or your local federally qualified healthcare center.
If you are not sure what to do or need more information, please call the State of Georgia's COVID-19 hotline at 1-844-442-2681.

This hotline is available from 8 a.m. to 5 p.m. daily and offers information in both English and Spanish. Up-to-date information regarding COVID-19 is available, and agents can also provide answers to questions regarding healthcare resources and community updates.

For more information:



Community Services

Connect with Local Nonprofits


The City of Roswell has a strong community of nonprofit organizations who delivery vital support and services to our residents each day. If you need their help or want to donate or volunteer, you can find a list of nonprofit organizations at www.roswellgov.com/NPP.


School Meal Program


A group of restaurants in Roswell have started a program to help schools provide lunches to children who need them. You can purchase gift cards to participating restaurants and then donate the value to a school meal distribution program. The restaurant prepares healthy meal options based on the amount of gift cards purchased. Volunteers pick up the meals and distribute them to the students in need. Learn more about this effort and how to help at www.facebook.com/groups/SchoolMealProgram.


Meal Train Sign-Ups for Roswell First Responders


If you'd like to donate meals to support Roswell's first responders in the Police Department, 911 Center, and Fire Department, please sign up through the Meal Train system. Our first responders greatly appreciate your support as they work tirelessly to help keep our community safe and healthy. Learn more here.


Residential Safety Check Request


During the COVID-19 pandemic, citizens may request a safety check be performed on high-risk Roswell residents.

Roswell Police officers will establish contact with the individual/household to confirm health and safety. They will also be equipped with a list of resources to provide information about where high-risk residents can obtain groceries, medicine, transportation, and assistance with other essential activities.

To request an officer-dispatched safety check for high-risk Roswell residents online, please visit www.roswellgov.com/SafetyCheck.

You can also make a request by emailing seniorassistance@roswellgov.com or by calling the Roswell Adult Recreation Center at 770-641-3950.


N-95 Mask Donations


The City of Roswell's first responders, EMS, and healthcare workers—who are all on the frontline of the City's COVID-19 response—are in need of donations of unused, packaged N-95 masks.

Businesses, contractors, or individuals who may have available masks are asked to deposit them in a specially marked drop-off donation bin at 1810 Hembree Road, Alpharetta, GA 30009, during normal business hours: 8 a.m.-5 p.m., Monday through Friday.

Thank you in advance for your donations and your commitment to the health and safety of our community!


Resources for Local Businesses
Updated: April 4, 2020 at 8:30 AM

The following updates have been compiled by Roswell Inc, the City of Roswell's business and economic development partner. To stay apprised of business-related updates and to sign up for Roswell Inc's COVID-19 Business Bulletin, visit www.roswellinc.org/covid-19-business-bulletin.

  • The Small Business Administration (SBA) is now accepting Economic Injury Loan Applications from Georgia businesses. Loans of up to $2 million per loan/business are available to assist small businesses impacted by COVID-19 and can help overcome the temporary loss of revenue they are experiencing. These loans may be used to pay fixed debts, payroll, accounts payable and other bills that can't be paid because of the disaster's impact. To learn more or apply, visit www.sba.gov/disaster.
  • The SBA has a wealth of resources available on its website that cover everything from guidance for business and employers during COVID-19 to information about programs to assist with access to capital and exporting. Learn more here.
  • The Department of Labor has provided a link regarding Partial Claims. Employers are required to file partial claims on behalf of their employees whenever it is necessary to temporarily reduce work hours or there is no work available for a short period. Filing partial claims results in your employees receiving unemployment insurance (UI) benefit payments faster, usually within 48 hours for claims filed electronically. Learn more here.
  • The U.S. Chamber of Commerce has also created a dedicated page to provide information to businesses across the country that are navigating the business impacts of COVID-19. Learn more here.
  • The Georgia Department of Economic Development (GDEcD) can help businesses determine if they should remain open and provide a Business Guidance Request Form to find out if your business meets the guidelines in Governor Kemp's Executive Order as defined by "critical infrastructure." Learn more here.


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