Roswell Police Vehicles

911 Center

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Contact
Melissa Alterio
Melissa Alterio
911 Communications Director
Contact Melissa Alterio

911 Open Records Requests
policerecords@roswellgov.com

Monday - Friday
8:00 AM - 5:00 PM

39 Hill Street
Roswell, GA 30075

Emergency Communition Patch

Overview

The Roswell 911 Emergency Communications Center is a division within the Roswell Police Department that provides dispatch and E911 services for the City of Roswell. The Center is staffed with civilian personnel working together as 911 call-takers, law enforcement and Fire/EMS dispatchers, trainers, supervisors, administrators, managers, and systems staff.

The Roswell 911 Center is responsible for answering both emergency and non-emergency calls-for-service on a regular basis. The Roswell 911 Center monitors up to nine radio channels, and has the capability to monitor more than 80 additional channels, if necessary. The center is also responsible for ten E911 phone lines and more than 40 additional emergency and non- emergency lines. In FY18, the Roswell 911 Center handled 118,794 incidents for Law, Fire and EMS. The City of Roswell Police and Fire operate on the North Fulton Regional Radio System Authority.

The division is consistently recognized for professionalism, commitment to public safety, leadership, and innovation. The Roswell 911 Center performance and training is measured against the standards provided by the International Academy of Emergency Dispatch (IAED) and the Association of Public Safety Communications Officials (APCO). The Roswell 911 Center was recognized by the National Center for Missing and Exploited Children (NCMEC) for achieving a partnership with the Missing Kids Readiness Project (MKRP) in 2017. The MKRP promotes best practices for responding to calls of missing, abducted, and sexually exploited children. The Roswell 911 Center has met or exceeded training and policy elements demonstrating preparedness for responding to missing child incidents. Roswell 911 is the 6th 911 Center in the State of Georgia to achieve this status.

In March 2018, the Roswell 911 Center was awarded its first Public Safety Communications Accreditation through the Commission of Accreditation for Law Enforcement Agencies (CALEA). In order to achieve accreditation, a highly prized recognition of law enforcement and communications professional excellence, the Roswell 911 Emergency Communications Division was required to demonstrate full compliance with 212 state-of-the-art performance standards focusing on four areas of responsibility: policy and procedure, management, operations, and support services. A CALEA-certified public safety practitioner verified compliance with the performance standards through a file review and on-site assessment in October, 2017. CALEA accreditation requires a communications center to develop a comprehensive, well thought out, uniform set of written directives. It also requires a preparedness program be put in place to assure that the communications center is ready to address natural or manmade unusual occurrences. According to the CALEA Assessment Team Leader, the Roswell 911 Emergency Communications Division provides a high level of professional service to the citizens they serve. Agency personnel were found to be well trained, highly professional and knowledgeable. The Roswell 911 Center is the 10th 911 Center in the State of Georgia to receive this accreditation.

The Roswell 911 Center’s authorized strength is 27 full-time employees. The Georgia Crime Information Center (GCIC) Coordinator is also under the responsibility of the Roswell 911 Center; however, the position is funded by the police department general fund and is not included in the authorized strength.

The Roswell 911 Center operates four twelve-hour shifts. Each shift has an assigned Communications Supervisor and Senior Communications Officer. The Roswell 911 Center works closely with the City’s GIS and Information Technology (IT) Divisions in order to maintain and manage the Computer Aided Dispatch (CAD) and Mapping systems.

At this time, all Roswell 911 Center operations are funded completely by 911 wireless and landline fees.
 


Code of Ethics
As a Public Safety Telecommunicator, I regard myself as a model to the community and department that I serve. I will show reverence for the fundamental freedoms safeguarded by the Constitution of the United States. I am individually accountable for reflecting model values in my professional and personal life. I acknowledge respect for human life above all else. I will exhibit honesty and integrity through ethical behavior.

I will demonstrate professional excellence through leadership, cooperation and dedication to serving the public. I recognize diversity among the members of communities and departments, allowing for fair and open access to services. As a Public Safety Telecommunicator, there is recognition of the honor of my office that is a symbol of public faith.
 


911 Operator Recruitment
If you are looking for a rewarding job at the forefront of public safety, a career with the Roswell Police Department as a Roswell 911 Operator may be for you.

 



FAQs

  • What happens when I call 911?
  • What if I don't know where I am?
  • When should I use 911?
  • What should I do if I (or my child) calls 911 by mistake?
  • What is "emergency mode" on my phone?
  • How can I teach my children about 911?
More FAQs >