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911 Center

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Melissa Alterio
Melissa Alterio
911 Communications Director
Contact Melissa Alterio

911 Open Records Requests

Monday - Friday
8:00 AM - 5:00 PM

39 Hill Street
Roswell, GA 30075

Emergency Communition Patch


The 911 Emergency Communications Center is a division within the Roswell Police Department that provides dispatch and E911 services for the cities of Roswell and Mountain Park. The Center is staffed with civilian personnel working together as 911 call-takers, law enforcement and Fire/EMS dispatchers, trainers, supervisors, administrators, managers and systems staff.

The Center is responsible for answering both emergency and non-emergency calls for service. The Center monitors up to nine radio channels, with the capability to monitor more than 80 additional channels, if necessary. It is also responsible for ten E911 phone lines and more than fourty additional emergency and non-emergency lines. In 2017, Roswell 911 handled 112,478 incidents for Law, Fire and EMS. The City of Roswell Police and Fire operate on the North Fulton Regional Radio System Authority.

The division is consistently recognized for professionalism, commitment to public safety, leadership and innovation. Center performance and training is measured against the standards provided by the International Academy of Emergency Dispatch (IAED) and the Association of Public Safety Communications Officials (APCO). The 911 Center was recently recognized by the National Center for Missing and Exploited Children for achieving a partnership with the Missing Kids Readiness Project (MKRP). The MKRP promotes best practices for responding to calls of missing, abducted and sexually exploited children. Roswell 911 has met essential training and policy elements demonstrating its preparedness for responding to a missing child incident. Roswell 911 is only the 6th 911 Center in Georgia to achieve this status.

Roswell 911 is currently seeking accreditation through the Commission on Accreditation for Law Enforcement Agencies (CALEA).

Code of Ethics
As a Public Safety Telecommunicator, I regard myself as a model to the community and department that I serve. I will show reverence for the fundamental freedoms safeguarded by the Constitution of the United States. I am individually accountable for reflecting model values in my professional and personal life. I acknowledge respect for human life above all else. I will exhibit honesty and integrity through ethical behavior.

I will demonstrate professional excellence through leadership, cooperation and dedication to serving the public. I recognize diversity among the members of communities and departments, allowing for fair and open access to services. As a Public Safety Telecommunicator, there is recognition of the honor of my office that is a symbol of public faith.

911 Operator Recruitment
If you are looking for a rewarding job at the forefront of public safety, a career with the Roswell Police Department as a Roswell 911 Operator may be for you.



  • What happens when I call 911?
  • What if I don't know where I am?
  • When should I use 911?
  • What should I do if I (or my child) calls 911 by mistake?
  • What is "emergency mode" on my phone?
  • How can I teach my children about 911?
More FAQs >