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Utility Billing

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Contact
Utility Bill Customer Service
Phone: 770-641-3759
Email Us

Monday - Friday
8:00 AM - 5:00 PM

Report Water Leaks or
Water Quality Issues:


770-641-3707
8:00 AM - 5:00 PM
Monday - Friday

770-640-4100
After Hours Service

Utility Billing Payment Options

Online Payments

Pay your utility bill online

Phone Payments

To look-up and pay by phone, call 770-641-3800, you will be prompted with entry instructions after you make your selection. You will have an option for a faxed receipt at the end of the transaction. It's a fast, simple, and secure way to pay your bill.

Mail-In Payments

If you would like to make a payment by mail, please make checks payable to “City of Roswell” and mail the check and payment coupon (bill stub) to the address listed on the payment coupon:
City of Roswell Utility Payments
PO Box 732680
Dallas, TX 75373-2680

Automatic Bank Draft

The City of Roswell Financial Services Division offers you the opportunity to have your City Utility payments made directly from your checking or savings account. Through Bank Draft Convenience, your payment can be made automatically and on time, relieving you of the inconvenience of check writing or missed payments. Please complete the Automatic Bank Draft Application.

Disclaimer Statement

See below...

Applications, Documents & Forms






Roswell Water Utility Rates
Monthly Base Rates
Meter Size Monthly Rate as of July 1, 2019
5/8" – 3/4" $5.29
1" $9.98
1.5" $16.45
2" $27.61
3" $39.94
4" $59.69
6" $122.43
8" $190.11
Residential Water Rates
Meter Size Gallons Monthly Rate as of July 1, 2019
5/8" – 1" 0 – 5,000 $4.35
5/8" – 1" 5,001 – 10,000 $8.69
5/8" – 1" > 10,000 $13.04
Small Commercial Water Rates
Meter Size Gallons Monthly Rate as of July 1, 2019
5/8" – 3" 0 – 50,000 $4.35
5/8" – 3" 50,001 – 75,000 $8.69
5/8" – 3" > 75,000 $13.04
Large Commercial Water Rates
Meter Size Gallons Monthly Rate as of July 1, 2019
2" – 8" 0 – 122,500 $4.35
2" – 8" 122,501 – 300,000 $8.69
2" –8" > 300,000 $13.04
Fire Lines Water Rates
Meter Size Gallons Monthly Rate as of July 1, 2019
5/8" – 8" Per 1,000 $13.04
Irrigation Water Rates
Meter Size Gallons Monthly Rate as of July 1, 2019
5/8" – 4" Per 1,000 $13.04
Rates will increase by 4% each July 1st starting in 2020 through 2023.

Sewer rates are determined by Fulton County for City of Roswell water customers. For more information regarding sewer rates, please contact Fulton County Public Works at 404-612-7400.

Visit www.RoswellGov.com/WaterUtility to find our more about Roswell Water Utility.
 



Roswell Water Utility Connection Fees
Water System Connection Fees
Meter Size Meter Cost System Capacity Fee Total Cost
5/8" $2,000 $1,500 $3,500
1" $2,500 $2,700 $4,950
1.5" Compound Meter $2,750 $11,200 $13,950
2" Compound Meter $4,860 $16,000 $20,860
3" Compound Meter $6,270 $17,300 $23,570
4" Compound Meter $10,380 $59,700 $70,080
4" Factory Mutual $22,620 $59,700 $82,320
6" Compound Meter $17,430 $69,000 $86,430
6" Factory Mutual $29,910 $69,000 $98,910
8" Factory Mutual $44,820 $77,200 $122,020
Multi-Family System Capacity Fee: $1,500/unit
Please call 770-641-3759 for more information.
 



Roswell Stormwater Utility Fees
Stormwater Fees
Impervious Surface Tier Impervious Surface Range Monthly Fee as of July 1, 2019
Residential Tier 1 Up to 3,400 square feet $2.63
Residential Tier 2 3,401 – 4,950 square feet $4.05
Residential Tier 3 4,951 – 10,000 square feet $6.07
Large Residential Tier 4* > 10,000 square feet $4.05
Non-Residential/Commercial* n/a $4.05
*Rate calculated by multiplying total amount of impervious surface times the monthly rate divided by 4,100 square feet.

Stormwater fees will increase by 2.5% each July 1st starting in 2020 through 2023.

Visit www.RoswellGov.com/stormwater to find our more about Roswell Stormwater Utility.
 



Roswell Residential Sanitation Service Rates
Residential Rates
Service Type Monthly Rate
Standard Service
One 96-gallon garbage container
$22.03
Premium Service
Two 96-gallon garbage containers
$35.45
Additional Residential Rates
Service Type Rate
Scout Truck (City Approved) $22.03
Scout Truck (Customer Requested) $35.45
Curbside Exemption $22.03
Curbside Exemption Extra $34.45
Curbside Exemption Premium $35.45
Curbside Exemption Premium Extra $53.16
Sanitation Vacancy Rate $6.10
Please call 770-641-3759 for more information.
 



Roswell Commercial Sanitation Service Rates
Small Commerial Rates
(Two 96-gallon garbage containers)
Pickup Frequency Monthly Rate
1 Per Week $25.81
2 Per Week $51.62
3 Per Week $77.43
Commerial Dumpster Rates
(Dumpster Setup Charge: $95)
Container Type Pickup Frequency Monthly Rate
4 Yard Dumpster
(5'x5'x5')
1 Per Week $96.57
2 Per Week $186.24
Extra Pickup $45 each
6 Yard Dumpster
(6'x7'x6')
1 Per Week $120.36
2 Per Week $245.41
3 Per Week $374.73
4 Per Week $509.54
5 Per Week $630.93
6 Per Week $763.91
7 Per Week $895.06
Extra Pickup $45 each
8 Yard Dumpster
(7'x7'x7')
1 Per Week $128.90
2 Per Week $286.89
3 Per Week $430.24
4 Per Week $576.03
5 Per Week $731.58
6 Per Week $875.54
7 Per Week $1,020.72
Extra Pickup $55 each
Compactor Entity Rates
Type Monthly Rate
Commercial Properties $67.10
Condos/Apartments $5.13/Unit
Please call 770-641-3759 for more information.
 



Disclaimer Statement
The City of Roswell does not collect personally identifiable information about its customers. Personally identifiable information on individual users will not be sold or otherwise transferred to third parties. Credit card payments made on the City of Roswell's website are made through a secure and encrypted method. The server encrypts this information to ensure privacy and protection of sensitive information. If any unauthorized use of your credit card occurs as a result of the payment from this website, contact you credit card company to report the problem.

If you have questions or concerns regarding a payment you have made on the City of Roswell's website, please feel free to call the City of Roswell's Finance Department at 770-641-3759. Office hours are Monday through Friday, 8:00 AM to 5:00 PM.

If you make a payment online, your payment will be posted to your account the following business day. For example, if you make a payment on Friday, your payment will be posted to your account the following Monday. If you select the Submit Payment icon more than once, your credit card could be charged more than once. If this happens to you, or if you over-pay in error, and you would like your credit card to be credited, please contact the City of Roswell's Finance Department, Monday through Friday 8:00 am to 5:00 pm at 770-641-3759. You will be required to write a letter of request to initiate the credit.

If you choose to charge back a payment you have made in error through your credit card company, your account will be charged $25 each time.