The City of Roswell will reopen City Hall (38 Hill Street) and their facility at 1810 Hembree Road on Monday, June 15, 2020. Both facilities will resume normal business hours and will be open for walk-in appointments, Monday-Friday, 8:00 a.m. to 5:00 p.m. Please visit for details and for information regarding the City of Roswell coronavirus response.


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AquaHawkSampleCustomerAccount-smRoswell Water Utility recently launched a new water conservation and budgeting tool for customers. AquaHawk Alerting™ is a free online Web portal that enables Roswell water customers* to see their water usage and an estimate of their bill anytime during the billing cycle.

Once registered, users can sign up to receive a text message, e-mail, or phone call alert if their consumption indicates a potential leak or abnormal usage – determined by setting a threshold for usage (e.g., 5,000 gals.) or dollar amount (e.g., $150). If a customer's consumption is trending to exceed a set threshold, or surpasses the threshold, AquaHawk will send an automatic alert.

AquaHawk provides water consumption, rainfall, and temperature data in easy-to-understand graphs on the user’s dashboard that help pinpoint when an account may be using water inefficiently, such as watering a landscape during, or shortly after, a rain event. Customers are also encouraged to use AquaHawk to monitor for unauthorized water use in their homes while traveling.

Clients with multiple water accounts can access all of them with a single user name and password. Customers can also provide access to other parties (property managers, caretakers, landscaping companies, etc.) who might benefit from the information or want to receive alerts.

*AquaHawk is available to Roswell Water Utility customers and will not work for residents with water service through Fulton County.