As a caller you should expect to answer the following basic questions:

  1. Where is the situation happening? (address, building, intersection, etc.)
  2. What is happening (car crash, house fire, injured subject)
  3. Who is involved (including how many & descriptions, calling party involvement)
  4. When did it happen (something old or a situation in progress)

The call-taker may repeat back certain information including the address or phone number.  It is important for you, the caller, to remain as calm as possible and allow the 911 operator to direct the conversation.  This will ensure the quickest and most appropriate response.