If you don't see your application in your new dashboard after October 13, 2025, please contact Resident and Business Services at: (770) 641-3727 or rbs@roswellgov.com so an agent can associate your registered account with your permit or license.
What is the Roswell Permitting & Licensing HUB?
A new way to submit and manage your permit, Planning & Zoning, and license applications online, anytime. With the Permitting & Licensing HUB you will be able to:
- Submit an application for a permit, plan, or license
- View the status of the application
- Pay for your application or license online
- View application review comments where applicable
- Receive your permit online to begin work
- Schedule inspections
- Receive your license or certificate of occupation online
The Roswell Permitting & Licensing HUB is available at www.RoswellGov.com/HUBDashboard.
Who needs to create an account in the Permitting & Licensing HUB?
Anyone who wants to utilize any of these services will need a Permitting & Licensing HUB account.
Note: Non-residents may already have a functional account. If you have logged in to any of the Tyler Technologies applications used by many surrounding cities and counties, that account will allow you to access the City of Roswell Permitting & Licensing HUB. Some popular Tyler Technology software applications include Energov and Munis.
Are there any permit or license services not available in the Permitting & Licensing HUB?
The permits and licenses below are not available in the Permitting & Licensing HUB and will continue to be handled by the Roswell Police Department:
What happens to my active permit application during the transition?
All applications submitted before October 3 will be added to the new system beginning October 13, 2025.
Will I be able to access previously completed applications for my property or license in the new system?
It is possible! If the email you use to create your account matches the email on the previous record, it will appear. If you don't see your previously closed permit, please contact Resident and Business Services by phone: (770) 641-3727 or email rbs@roswellgov.com so an agent can associate your registered account with your permit.
If I submitted an application but it hasn’t been approved yet, do I need to reapply in the Roswell Permitting & Licensing HUB?
No, your application will be transferred to the new system after October 13.
Can I apply for a permit, plan or license completely online, or will I still need to visit City Hall?
You will not need to visit Roswell City Hall, the entire process can be completed online.
Can I still visit Roswell City Hall to apply for a permit or Business License/Occupational Tax?
Sure! Be sure to bring your own device and a digital copy of your documents for upload. A Resident and Business Services Specialist will walk you through the permit/license process on your phone or computer in the Resident and Business Services Center at Roswell City Hall.
Can I email an application instead of using the Permitting & Licensing HUB?
No, the City will no longer accept applications through email, paper or walk, but will require all applicants to create and account and apply through the Permitting & Licensing HUB.
Where can I find training materials on how to use the Permitting & Licensing HUB?
Watch our video tutorials (above) or read our user guides (above) to learn how to use the system.
Who do I contact if I am having trouble using the Permitting & Licensing HUB?
Please contact a City of Roswell Resident and Business Services agent at (770) 641-3727 during business hours or: rbs@roswellgov.com after hours.