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Roswell 911 Receives CALEA Accreditation

Post Date:04/24/2018 3:14 PM

The City of Roswell’s 911 Emergency Communications Division of the Roswell Police Department was awarded its first Public Safety Communications Accreditation through the Commission of Accreditation for Law Enforcement Agencies (CALEA), March 24.

In order to achieve accreditation, a highly prized recognition of law enforcement and communications professional excellence, the RPD 911 Emergency Communications Division was required to demonstrate full compliance with 212 state-of-the-art performance standards focusing on four areas of responsibility: policy and procedure; management; operations; and support services. A CALEA-certified public safety practitioner verified compliance with the performance standards through a file review and on-site assessment in October 2017.

“The Commissioners were complimentary of our excellent training and quality assurance program,” said 911 Director Melissa Alterio. “This is an incredible accomplishment and a true testament to the dedication, professionalism and hardworking team of 911 professionals of Roswell 911. I couldn’t be more proud.”
CALEA accreditation requires a communications center to develop a comprehensive set of written directives. It also requires a preparedness program be put in place, so a communications center is ready to address natural or manmade unusual occurrences.

Accreditation is for four years, during which the RPD 911 Emergency Communications Division must submit annual reports attesting to continued compliance with those standards under which it was accredited.
Chief Rusty Grant, 911 Communications Director Melissa Alterio and Communications Supervisor John Potrzebowski attended the Spring CALEA Conference in Frisco, TX on March 24 where they received the official accreditation status from the CALEA Board of Commissioners.

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