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2030 Comprehensive Plan

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1. Where can I get a copy of the Comprehensive Plan?

Once adopted, the Comprehensive Plan will be available for download on the Community Development Department’s page - http://www.roswellgov.com/index.aspx?NID=95.

2. What is the difference between the Comprehensive Plan and the Zoning Ordinance?

The Comprehensive Plan guides decisions regarding growth and development. It establishes policies pertaining to various elements as required by the State of Georgia. The Zoning Ordinance is part of the city’s code and regulates the use, scale, and intensity of development that are allowed in various districts.

3. Can the Comprehensive Plan be changed?

At a minimum, a plan update must be completed every 10 years, in accordance with the Local Comprehensive Plan Recertification Schedule maintained by the Georgia Department of Community Affairs. However, after five years, community leaders may determine that the comprehensive plan needs to be updated, based upon the degree of change in the community. If only minor changes have taken place, then revisions to the plan may be sufficient, in the form of plan amendments. If significant changes have occurred in community conditions (i.e., if the data upon which the plan is based has become significantly outdated, or the community’s vision has changed), an update of the comprehensive plan or a major plan amendment may be needed. Public hearings and a vote by the Mayor and City Council are required for any changes to the Plan.

4. What is not considered part of a Comprehensive Plan?

A Comprehensive Plan is not a fiscal policy document; it will not provide specific dollar amounts for current or future expansion of services for the city’s needs nor will it provide specific cost/benefit information about various infrastructure improvements and taxes. It also does not include an economic impact assessment.

5. How are environmental issues addressed in the Comprehensive Plan?

The environmental element of the plan provides guidance for achieving a balance between protecting the environment and planning for the orderly development of the city.

6. How does this plan relate to other planning efforts?

A Comprehensive Plan is the basis for many other planning activities, such as creation of development regulations, transportation planning, park and open space planning, and economic development strategies. It provides a general framework for other, more specific planning.

7. How do you implement a Comprehensive Plan?

There will be recommendations and implementation strategies contained within the plan which will outline short-term, mid-term, and long-term strategies. These strategies will constantly be reviewed and executed by the City and many other individuals and groups involved with growth and development in the future.

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Animal Control

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1. How do I adopt a pet?

www.fultonanimalservices.com

2. Are animals required to be licensed?

Fulton County law requires that all dogs and cats in Fulton County must have a current vaccination against rabies and pet owners must register their animal with and obtain a license tag from Fulton County Animal Services.
In order to register your dog or cat:
1. Contact us at 404-794-0358 to request a copy of the Animal License Application
2. You may bring your rabies certificate to the shelter at 860 Marietta Blvd, Atlanta, GA 30318 and pay for your license in person.
For ALL OTHER QUESTIONS about licensing, call 404-794-0358

3. What happens to my pet if it is picked up by Animal Control?

(404)794-0358
All animals picked up by Animal Control Officers and brought in by constituents are held for a minimum of 7 days in order to give appropriate time for the owner to locate their animal. If the animal has a collar with address, license or phone number or microchip, every effort is made to notify the owner

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Bad Checks

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1. What is an example of present consideration?

If, for example, a company builds a deck on a customer’s house and the customer pays in full at the time the service is performed, it is a present consideration. If the customer mails the company a check after the deck is built, it is not a present consideration.

2. Do I need to send a demand letter?

If the check is marked "Insufficient Funds (NSF)," or "Uncollected Funds," Georgia law requires that a demand letter meeting specified requirements be sent to the debtor by certified, registered, or statutory overnight mail prior to commencing prosecution for bad checks.

If the check is marked "Account Closed," "Not Found," or "Unable to Locate" a demand letter is recommended but not required.

The demand letter must be sent to the individual who signed the check.

If the certified, registered, or statutory overnight delivery is signed for, you must wait 10 days from the date the debtor received the letter to commence prosecution.

If the certified, registered, or statutory overnight delivery is unclaimed, it must remain unopened. You must present it to the court just as you would if you received the green certified card.

3. What does Georgia law require in the demand letter?

The Official Code of Georgia sets forth the following requirements for a demand letter:

• The check number, date of issuance, check amount, and the name of the bank


• A demand for payment of the face value of the check. $20 or 5% of the face value of the check (whichever is greater) may be added. This amount is inclusive of warrant or citation and certified / registered mail fees


• A demand for payment of the check amount within 10 days of receipt of the letter


• Notice that criminal action may be taken against the debtor by the Magistrate Court , District Attorney, or Solicitor’s Office if the amounts are not paid

4. What documentation is needed to commence prosecution?

Applicants need:

• A copy of the demand letter


• Proof of receipt of the demand letter or the unopened, returned envelope containing the demand letter


• The original check

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Bad Checks - What You Need To Know

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1. Was the check received in Roswell?

If not, criminal action must be taken in the city or county where the check was received.

If the check was sent through the mail, it can be processed in the city or county where the receiver’s mailbox is located.

2. Was the check marked NSF or ACCOUNT CLOSED?

Make sure the check is stamped by the bank.

If the check is not run through the bank within 30 days from receipt, you may not be able to file a criminal case. You may, however, be able to file a civil suit in the county where the accused resides.

3. Was the check payment in full for the product or service received?

If the check was a partial payment or a payment on a loan, a credit account, or on an existing debt, it is considered an extension of credit, and not a present consideration.

Post-dated checks or agreements to hold a check knowing the funds are not available at the time, are also not a present consideration.

These situations will usually not facilitate a criminal warrant. You may file a civil suit in the county where the accused resides.

4. What is an example of present consideration?

If, for example, a company builds a deck on a customer’s house and the customer pays in full at the time the service is performed, it is a present consideration. If the customer mails the company a check after the deck is built, it is not a present consideration.

5. Do I need to send a demand letter?

If the check is marked "Insufficient Funds (NSF)," or "Uncollected Funds," Georgia law requires that a demand letter meeting specified requirements be sent to the debtor by certified, registered, or statutory overnight mail prior to commencing prosecution for bad checks.

If the check is marked "Account Closed," "Not Found," or "Unable to Locate" a demand letter is recommended but not required.

The demand letter must be sent to the individual who signed the check.

If the certified, registered, or statutory overnight delivery is signed for, you must wait 10 days from the date the debtor received the letter to commence prosecution.

If the certified, registered, or statutory overnight delivery is unclaimed, it must remain unopened. You must present it to the court just as you would if you received the green certified card.

6. What does Georgia law require in the demand letter?

The Official Code of Georgia sets forth the following requirements for a demand letter:

• The check number, date of issuance, check amount, and the name of the bank.


• A demand for payment of the face value of the check. $20 or 5% of the face value of the check (whichever is greater) may be added. This amount is inclusive of warrant or citation and certified / registered mail fees.


• A demand for payment of the check amount within 10 days of receipt of the letter.


• Notice that criminal action may be taken against the debtor by the Magistrate Court , District Attorney, or Solicitor’s Office if the amounts are not paid.

7. What documentation is needed to commence prosecution?

Applicants need:

• A copy of the demand letter


• Proof of receipt of the demand letter or the unopened, returned envelope containing the demand letter


• The original check

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Business Registration

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1. Can I make a payment online?

Yes, you may select E-gov Services from the main menu and select pay Occupation Taxes. Follow the prompts and once the payment has been processed there is a confirmation or approval number that you will receive imediately, please make a copy of that page or note of that confirmation number for your records. More...

2. Can I pay with a check?

Yes, you may pay via check and make your check payable to the City of Roswell and mail it to 38 Hill Street, Suite G-30, Roswell GA, 30075, or you may drop it off at our office Monday – Friday 8:00 a.m. to 5:00 p.m. We also accept Visa, Master Card, American Express, and Debit cards for your convenience.

3. How much is a Business Registration fee for a Home Occupation or Comercial Business?

A Home Occupation is $100 per year and Commercial Business is $100 for the first employee and $5 for each additional employee plus a $50 non-refundable administrative fee.

4. What qualifies as a home business?

Any use, occupation or activity conducted entirely within dwelling by the residents therof, which is clearly incidental and secondary to the use of the dwelling for residence pruposes and does not change the character therof. Also see Roswell City Code, Chapter 10 Article 10.3. More...

5. Are there any uses that are specifically prohibited as a home occupation?

The following uses are spectifically prohibited as home occupations (list not all inclusive): Auto sales or auto repair; restaurant; animal hospitals, veterinary clinics, kennels or the keeping of animals; funeral home; retail or wholesale shops; personal services establishments; special events facilities; or lodging services. Also see Roswell City Code, Chapter 10 Article 10.3 More...

6. How long does it take to get a certificate?

For a home business it usually takes 5 to 7 business days. The certificates for a commerical application can not be issued until approved by both the Fire Department and Zoning Division. Issuance is dependent on property/space being complete and available for these inspections or reviews.

7. Is a Home Business required to be inspected by the Fire Department?

A Home Business is not required to have a Fire inspection unless it is a Family Daycare Home (Chapter 10 Article 10.23.6): These persons will need to be certified by Georgia State Bright from the Start. Adult Care Centers (Chapter 10 Article 10.6.1) are also required to have a Fire Inspection. These persons are requred to be licensed by the State of Georgia Human Services and must provide a copy of that certificate at the time the application is submitted. A Commercial application is required for this use.

8. How do you know when it is time to renew your Occupation Tax Certificate?

Occupation taxes run per calendar year and expire on 12/31 of each year. A Business Update Form is mailed to businesses (home and commercial) in August and that form is tobe completed and returned to our Business Registration Division by the date specified so updated information can be used in the calculation of the invoice.

9. Why are businesses rquired to get an Occupation Tax Certificate?

It is required by the City of Roswell Ordinance (Chapter 10) to insure that businesses are being operated in the appropriately zoned districts and that the necessary safety inspections are conducted. More...

10. Are all businesses requred to get a Tax ID number (FEIN or EIN)? Where do I get such numbers?

Yes. Contact the Georgia Department of Revenue at (404) 968-0480.

11. What is the process for registering a used car dealership?

See the City Code (Chapter 10.14.1-10.14-4) and City Zoning Code (Article 3 Chapter 3.2 & Article 10.38 Chapter 10). You will be required to meet with a planner who will inform you of the rquirements for the Zoning Division. Once you have approval from the Zoning Division you may complete the Used Automobile Establishment/Lot Application. More...

12. How long is a solicitor's permit valid and what is the fee?

Also see City Code (Chapter 10 Article 10.9) A sooicitor's permit is valid for 6 months. The fee is payable to the Roswell Police Department and is $25. A company making application for a solicitors permit must provide information on each permittee working within the city limits of Roswell. A Solicitor's Consent Form can be picked up at the Roswell City Hall (Suite G-30) and is to be submitted to the Police Department Permit Division. (39 Hill Street, Roswell, GA 30075, across from City Hall.)

13. Are taxi driver's permits transferable?

No, these permits are specific to the company and the individual and are not transferable. Any questions should be directed to the Roswell Police Department Permits Division. To schedule an appointment call (770_ 640-4100.

14. Is my City of Roswll Occupation Tax Certificate transferable from on location in Roswell to another?

No, if your Roswell business relocates within the City of Roswell you must first notify the City of Roswell Business Registration Division of this change. You will be required to complete the Change of Name/Address Form. If you business closes or relocates to another jurisdiction you must notify the City of Roswell Business Division. You will need to go to the jurisdiction in which you have moved your business.

15. What percentage of my home can be used for my home business?

The gross floor area of a dwelling unit devoted to a home occupation shall not exceed 750 square feet or 25 percent of the floor area of the dwelling, whichever is less. No accessory buildings shall be used in connection with the home occupation. More...

16. For purposes of calculating numbers of employees, how do I count my part-time workers?

Part-time employees shall be counted in a manner which will reflect the equivalent number of full-time employees based on a 40 hour work week.

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Code Enforcement

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1. How do I report an ordinance violation?

You can report a violation directly to the Code Enforcement Office by telephone at 770-594-6101,
emailing Code Enforcement, or by letter to:

Community Development Department
Code Enforcement Office
38 Hill St., Suite G-30
Roswell, GA 30075

2. What is the Code Enforcement Office?

The Code Enforcement Office is a functional area within the Planning and Zoning Division of the Community Development Department. Its focus is the enforcement of the City codes and the zoning ordinance through education and compliance.

3. What is the Roswell City Code?

The municipal code of the City of Roswell is a municipal charter and a book of ordinances used as a tool in the administration of the City’s affairs and to create an active law for the City of Roswell.

For more information, please view the Roswell Municipal Code.

4. How does the Code Enforcement Office enforce the City Code?

The Code Enforcement Office enforces the code when a violation is reported or found.

In most cases the person responsible for the violation is notified of the violation, briefed on how to correct the violation in order to meet compliance requirements, and given an opportunity to correct the violation with an established time period.

If voluntary compliance efforts are unsuccessful, then the responsible person is issued a citation and ordered to appear before the Judge of the Municipal Court of Roswell.

5. Why is the Code important?

The municipal code of the City of Roswell creates structure within the City government and protects the welfare of the citizens and the environment. The Code is accessible to all citizens on the City of Roswell website and at the Roswell Library or City Hall.

View the Roswell Municipal Code.

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Coexisting With Coyotes

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1. Why is this issue coming up now?

Citizens have contacted staff and elected officials about coyote sightings. Although sightings may have been occurring over the past several years, the staff and elected officials are partnering with those in our community who feel a problem exists.

2. Haven't we always had coyotes in the Roswell area?

Coyotes are not indigenous to Roswell and the State of Georgia. They are originally indigenous to the southwestern United States. However, over the past 50 years they have migrated all across the United States. They were first sighted in Georgia in the late 1970s and arrived in Atlanta in the early 1990s. Coyotes can adapt and thrive in almost any rural, suburban, and urban environment. They are renowned for their keen intelligence, ability to learn (as individuals and a group), sharp eyesight, and keen sense of smell. Superb stalkers, they can reach speeds of 40 mph in two or three steps. Since they have no natural enemies (other than wolves, mountain lions, and man), their numbers are increasing nationwide.

3. What do coyotes look like?

Coyotes are a medium-sized canine. The males range from 25 to 40 pounds. Females range from 22 to 35 pounds. Coyotes may vary from reddish brown to black, but the standard color is brownish-gray, with dark highlights on the shoulders and back, and a creamy underbelly. A bushy tail is held straight behind the body. An adult coyote is 3 1/2 to 4 1/2 feet long, from nose to tail.

4. What do coyotes eat?

Coyotes are not finicky eaters. They will eat whatever they catch, including but not limited to rabbits, mice and other rodents, grasshoppers, watermelon, deer (mostly fawns), dog food off your back porch, house cats, small dogs, squirrels, opossums, corn, chickens, raccoons, snakes, berries, birds, road kill, and household garbage.

5. Is there an explanation for the increase in recent encounters?

Coyotes are territorial animals. They mark a territory of about seven square miles (or an area that is naturally bounded) and defend it against other coyotes. They patrol this territory in search of food and can be found just about anywhere in that territory at any time, day or night. This explains why sightings can be random.

Coyotes breed in January and February. The gestation period is about two months. One plausible explanation for the recent increase in sightings is that a coyote pair may have settled in Roswell neighborhoods to birth and raise their litter.

If this happens, they will establish the immediate vicinity as their primary hunting area to feed and rear their young (typically five to seven pups).

6. If we keep our pets inside at night, won't that solve the problem?

Coyotes are primarily nocturnal, but their definition of night is not dusk to dawn. They may start hunting several hours before darkness and/or continue hunting several hours after daylight.

As a result, you can't assume that just because it is daylight, it is alright to let your pets out. Also, since they have no natural predators here, coyotes can rest or sleep just about anywhere (such as under a hedge), day or night.

Coyotes have natural tendencies, but can also be completely unpredictable. The only safe course is to keep your pets indoors and on a leash when outside.

7. Are coyotes a threat to people?

Coyotes in the wild are reared to fear humans. Attacks on humans are rare. However, some coyotes in urban areas have lost their fear of humans, possibly because of living in such close proximity with people. It is best to use caution when dealing with coyotes.

Additionally, when a person comes into contact with a coyote it is important to engage in an activity that promotes the coyotes fear of humans.

8. What can we do to remove coyotes from our area?

Wildlife experts and virtually all scientific studies agree that trapping is not an effective method for coyote management. Nearly all of the studies that have been done conclude that trapping only exacerbates the problem because the remaining members of the species competitively over-breed to fill the gap that trapping creates.

Neither the Georgia Department of Natural Resources (DNR) nor the Fulton County Animal Control has the resources to remove coyotes. They provide two different avenues for controlling the coyote population: trapping / hunting and prevention.

Trapping / Hunting
The Georgia DNR has a list of private trappers who are licensed and qualified to trap and remove animals based upon the requirements in State law.

Prevention
For information on preventing coyotes from frequenting your area, please view Coyote Prevention.

9. If trapping is used, are the traps dangerous to pets or people?

The traps can be dangerous to dogs and cats, however the law in Roswell requires all pets be contained in a fenced area or leashed at all times when outdoors.

If a dog or cat is accidentally caught in a trap, it would be taken to Fulton County Animal Control. If it needs medical attention, Fulton County Animal Control will arrange for a vet examination and, assuming the animal is tagged, will notify the owner. Upon payment of a fine for violation of the leash law and the vet's bill, the owner can reclaim his/her dog or cat.

The foothold traps are traditionally set in remote areas by private trappers away from normal pedestrian foot traffic. Trappers should post signs within the neighborhood notifying residents the traps have been set. The foothold traps are designed to grab the foot/leg of a coyote.

It is virtually impossible for a human foot (larger than a toddler's) to be caught in this type of trap. However, if you were to accidentally step on one, when it triggered, it would feel like you stepped on a snake but it wouldn't grab you.

10. If the coyotes we see are trapped or killed, will the area be permanently rid of these animals?

It is important to note that no guarantee exists on the removal of coyotes from an area. Coyotes are territorial animals. Even if one pack is removed, it is likely that another will move into the area and establish it as their territory.

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Community Development

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1. How can I obtain a copy of the city of Roswell’s standard construction specifications?

The City’s Engineering Division has copies of the construction specifications as well as a plan review checklist, details, buffer regulations, and stormwater regulations. Contact the City’s Engineer with specific questions at 770-641-3780.

2. How do I know if I need a permit for my project?

Discuss this situation with the Community Development Department for clarification as to how your project should be handled. If the project appeared before the Design Review Board, the Historic Preservation Commission, Planning Commission, or Mayor and City Council, you will most likely need a development permit. You may need a development permit even if you obtained an administrative approval for your project.

If there is any land disturbance on the project, a grading permit will likely be required. Conversions of residential property to other uses requires all of the above, even if you think no work needs to be done.

If the property is commercial, residential development, single-family over one acre, and in some cases individual lots of a larger development, a tree removal permit is required.

Additional permits may be required from Fulton County, the Georgia DOT, and/or the Roswell Transportation Department.

If you have any additional questions, please contact the Community Development Department at 770-641-3780.

3. How do I obtain a garage/yard sale permit?

Applicant must come into the Community Development office to fill out the application and receive the decal stickers. More...

4. Where do I obtain a building permit?

To obtain a permit for construction in the City of Roswell, an application must be filed with the Building Department located at City Hall, Community Development, 38 Hill Street, Suite G-30, Roswell, Ga. 30075. Hours of operation are 8:00 am-5:00 pm, Monday through Friday.

5. What permits are required?

A permit is required when any owner, authorized agent, or contractor wants to construct, enlarge, alter, repair, move, or demolish a building or structure. Also a permit is required to install, enlarge, alter, or replace, any electrical, gas, mechanical, plumbing, or sprinkler systems. The installation is regulated by the City’s technical codes, and a permit is required prior to the work being started.

6. Why is a building permit required?

The purpose of permitting is to ensure that the minimum code standards are being met, preserving the public's safety, health and welfare.

7. Are separate permits required? If so, why?

Yes. Georgia law, O.C.G.A. 43-14, requires all persons contracting or performing for hire any plumbing, electrical, low voltage, heating-air conditioning or utility work in Georgia to be duly and currently licensed by the Georgia State Construction Industry Licensing Board for that work. The purpose of this is to regulate building and construction in the City of Roswell, to provide for the administration and enforcement of the Georgia State Minimum Standard Codes and to establish procedures for the permitting and inspection of buildings within the City of Roswell. This requirement is also required of homeowners attempting the work themselves.

8. Can you expedite my permit?

All permits are reviewed for compliance with the codes and processed as quickly as possible. There is not an additional expediting process.

9. How long will it take to get a building permit?

Depending upon the complexity of the project, a building permit could be issued the same day for a simple residential deck or up to six weeks for a complicated commercial structure.

10. How do I check on the status of my permit?

You may contact a staff person within the Building Division at 770-641-3780 or you may visit the City’s website with your permit tracking number issued at the time of your application to check the current status. On the website go to the Building Permits page and select the “inspection and plan review result” on the left hand side for the current status.

11. Who is responsible for obtaining a permit?

The owner of a property is responsible for what transpires on his/her property, but licensed contractors know that permits are required before work begins as it is a part of the test for licensing.

12. Where do I direct my flood plain questions?

Flood plain questions should be directed to the Engineering Division at 770-594-6196.

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Community Relations

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1. Can I advertise on RCTV?

As a government station, RCTV does not take ads. If you are a non-profit, or funded in part by city or county government, we can announce upcoming events, fundraisers, etc.

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Court

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1. What if I miss my court date?

If you fail to appear for court and have not paid your fine prior to your court date, you will be subjected to serious penalties. Your privilege (license) to drive will be suspended and the Court will issue a Warrant for your arrest. To avoid being arrested and having your license suspended, you will be required to post a cash bond (amount of the fine) plus an additional $100 penalty for failure to appear. You will be given a new court date. If you win your case, only the fine will be refunded to you. Should you decide not to come to court or you lose your case, the bond you paid will be forfeited and the case will be closed.

2. What if I don't appear at my hearing or pay my fine?

If you fail to appear for court and fail to pay your fine before your court date, you will be subjected to serious penalties. Your privilege (license) to drive will be suspended and the Court will issue a Warrant for your arrest.

3. Can I always just pay the fine no matter what the charge?

No. Certain charges require a court appearance and carry a fine that is Judge imposed.

4. Will the Court appoint an attorney to represent me?

If you are indigent and meet the requirements, the Court may appoint an attorney to represent you. The Court does require an application and financial statement be completed and will make a decision upon review of the application. You may ask for an application when you appear for your arraingment or you may pick one up at the Court Services Office.

5. What happens when I go to Court?

The court date you received from the police officer or jailor is your Arraignment (1st appearance) date. The Judge will make extensive announcements concerning your rights and what to expect during the 1st appearance. It is highly recommended that you attend and listen closely to the Judge's announcement. You may plead guilty and pay your fine(s) or have an opportunity to speak with the City Solicitor to discuss your case. If you plead Not Guilty, your case will not be tried on this day. You will be given a new court date which will be for your trial, and in which the police officer will be present.

6. How can I contact a prosecutor from the City Attorney's Office?

The City Solicitor (prosecuter) does not work for the City Attorney's Office. The Solicitor works for the Court Services Division and can be reached at 770-641-3790.

7. Does the Court take checks?

Yes. Roswell Municipal Court accepts the following methods of payment: cash, personal checks (in-state with ID), money order, cashiers check, Visa, MasterCard and American Express. Depending on your charge, you may also pay online.

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Environmental / Public Works

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1. Is there a number I can call to report a water conservation violator?

Yes. During regular business hours, please call 770-641-3715. After hours, please call 770-640-4100.

2. If I live in Roswell, why do I have Fulton County water / sewer?

The Roswell water plant can only service part of Roswell. Fulton County handles all other residents and all sewer lines.

3. Why doesn't the City pick up construction waste?

Construction waste does costly damage to our trucks.

4. Why is there a limit on residential trash can size?

The size limit promotes more efficient, safer handling by collection staff.

5. Can I have an extra pick-up?

Yes, you can have an extra pick-up from your curbside for an extra fee (contact 770-641-3961 for more information).

6. How much is residential service?

Sanitation residential service fee is $22 for Standard Service and $33 for Premium Service

7. What do you pick up?

We pick up household trash items not to include construction debris or chemicals

8. How do I set up service?

You can setup service by contacting City of Roswell Utility Billing Department at 770-641-3759.

9. Do I have to bundle my branches?

You can stack your branches neatly at your curbside for collection.

10. When is the next bulky trash day?

Please click on the website calendar for the next scheduled Bulky Trash Day

11. What kind of bulk items does the City collect?

We collect items such as appliances, furniture assortments and household trash, etc for an extra fee. (Contact 770-641-3961 for more information)

12. Why doesn’t the trash company take TV’s curbside?

Televisions can be collected at your curbside; this item falls under large or special items collection (contact 770-641-3961 for more information) or TV’s can be taken to Roswell Recycling Center for recycling (no projection or console TVs’ are accepted) .

13. Who do I contact if I have questions about trash, recycling, yard waste and other environmental questions?

Trash collection questions:
Roswell Sanitation Department
770-641-3807 or 770-641-3961

Recycling questions:
Roswell Recycling Center
770-442-8822 or 770-641-3715

Yard Waste/Recycling curbside collection questions:
Community Waste Services (CWS)
678-240-9137

Environmental questions:
Environmental/Pw Department
770-641-3715

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Finance

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1. Does the City offer Homestead Exemptions?

The City of Roswell has available two homestead exemptions for homeowners age 65 or older: a $2,000 homestead exemption and a $20,000 homestead exemption for all persons with a combined adjusted gross income less than $40,000.

To qualify you must be 65 as of January 1 of the tax year for which you are applying, and you must own and reside in the home as of January 1 of the tax year for which you are applying.

Both homestead exemption amounts are based on the general millage rate only and do not include the bond millage. Applications for both homesteads must be made at Roswell City Hall, Suite 130.

Once applications are completed it is not necessary to reapply annually unless in future years the combined adjusted gross income exceeds $40,000 or the resident moves from one location in the City of Roswell to another. 

Application for Homestead Exemption: $2,000

Application for Homestead Exemption: $2,000 and $20,000

2. How can I pay my tax and utility bills?

You may pay your tax and utility bills in person at City Hall, through the US mail, over the phone by dialing 770-641-3800 and following the prompts, and online at www.roswellgov.com. You may use your Visa, Mastercard or American Express to pay your bill.

3. What forms of payments are accepted?

The City of Roswell accepts cash, checks, certified checks, money orders, or credit cards (Visa or Mastercard). The City also offers automatic bank draft option to residents having sanitation or water services.

Credit card payments are accepted:

• In person at Roswell City Hall, Suite 130


• Over the phone by calling 770-641-3800 and selecting Option #2


• Online at our website through Online Services, Pay Utility Bills Online

For more information, please call 770-641-3759 or view Pay Utility Bills Online.

4. What happens if I do not pay my utility bill?

The City of Roswell ordinance states that the City may place a lein on your property for non payment of utility bills.

5. Is sanitation service included in my property tax bill?

No. Sanitation service is billed bi-monthly as a utility bill.

6. Does the City provide trash receptacles and/or recycling bins?

The City does not provide trash receptacles or recycling bins. The homeowner is responsible for obtaining their own trash receptacles. Garbage containers should be 32-gallon or 45-gallon metal or plastic containers with a solid bottom and tight fitting lids.

The number of containers allowed depends upon the service you have selected:

• Standard (up to three cans per week not to exceed 100 gallons total)


• Premium (up to six cans per week not to exceed 200 gallons total)

Community Waste Services is responsible for collecting recycling and will provide new residents with a recycling bin.

7. Is there an interest penalty for not paying your taxes by the due date

Yes. The penalty is a one-time charge of 10 percent plus a $1.50 late filing fee. Interest is charged (accrued) monthly at the rate of .0058 percent. The City of Roswell will also place a lein on properties for non payment of taxes.

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Fire Department

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1. Can I burn trash or leaves?

No, there is a No Burning Ordinance in the City of Roswell.

2. Can I get a copy of a Fire Report?

Yes, if there is not an investigation.

3. Can the Fire Department burn the old house on my property?

No, with the completion of the new fire training facility, the Fire Department no longer uses old houses for fire training.

4. Do you need an appointment to visit the Fire Museum at Roswell Fire Department Station #1?

No, the Fire Museum is open to the public from 9:00 am to 6:00 pm, seven days a week. The Fire Museum is located in Fire Station #1, 1002 Alpharetta Street, at the corner of Alpharetta Street and Norcross Street / Green Street.

5. Does the Fire Department install child car seats?

Yes. The Roswell Fire Department does conduct child car seat inspections. This is handled by Assistant Fire Marshal Chris Cooper. You can call 770-641-3730 to set up an appointment.

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GIS

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1. What is GIS?

A Geographic Information System (GIS) is a system of hardware, software, data, and the personnel needed for the storage, retrieval, mapping, and analysis of geographic (spatial) data. Spatial features are generally points, lines and polygons representing a given entity and stored in coordinate systems georeferenced to specific places on the surface of the earth.

2. Where do I go for help with online mapping?

Click the help button or (?) on the interactive map page for online help with functionality of the system.

3. Where do I go to turn on aerial photos?

On the interactive map click on the map content button, go to the bottom of the menu and click on the aerial photo and apply. You will see the aerial photo with the street layer.

4. Where can I get a copy of a plat?

Call our department at 770-641-3780 for a copy that you can pick up or have emailed at your request.

5. Where is my septic tank located?

Please call the North Fulton County Health Department at 404-332-1801.

6. Where is my sewer tap located?

Please call the Fulton County Public Works Department at 404-730-7400.

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Human Resources

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1. Can I sign up for Social Security, Medicare, or Welfare at Roswell City Hall?

No. You must contact the specific government office to sign up for these items.

2. Does the City have a job hotline?

No, City job listings are posted on the City’s website. You may come to City Hall to obtain a listing in Human Resources, Suite 205.

Also, tune in to RCTV for Roswell Job Listings every day at 12:00 am, 8:00 am, 12:00 noon, 2:00 pm, and 7:00 pm.

3. Have you received my application?

An applicant can call Human Resources at 770-594-6440 to verify that an application has been received. All applications and/or resumes are entered into a database.

4. Where can I get an application for a City job posting?

Applications can be obtained from Human Resources (Suite 205) or from the City website.

Applications can be faxed or mailed to an applicant if they do not have internet access or cannot stop by City Hall during regular business hours.

5. Why is there not a closing date for accepting applications posted on any of the positions listed on the website?

Applications are accepted until the position is filled.

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Library

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1. How do I get a library card?

Visit one of Atlanta-Fulton Public Library System's 34 branches, complete an application, show identification with your current name and address, and you will be issued you a card that you can use right away. You’re welcome to apply online too at www.afplweb.com

2. Does the library have story times for children?

Yes, times and age groups vary. For a complete listing of days and times log on to www.afplweb.com or cal 770.640.3075.

3. What are the library’s open hours?

M-W; 10-8
TH-SAT; 10-6
SUN; 2-6

4. Does the library provide Internet access?

Yes, the library is pleased to offer wireless Internet access to our patrons. Simply bring your wireless-enabled laptop computer or other device to the library, turn it on and go. There is no charge to use the service.

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Planning & Zoning

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1. Are there fees and what do they cover?

There are no fees for this service at this time.

2. Can a Zoning Board decision be appealed?

Yes. Any person or persons, jointly or severally, aggrieved by any decision of the Board of Zoning Appeals with regard to a variance under the terms of the Zoning Ordinance may appeal the decision to the Fulton County Superior Court.

3. How long is a rezoning, concurrent variance, or conditional use permit valid?

Final action taken on a rezoning, concurrent variance, or conditional use permit runs with the land and is valid indefinitely. The validity of these actions is only affected by the filing of a new application and subsequent action by the Mayor and City Council.

4. What do I need to do to file a development review application?

All applications, which contain checklists of materials required for each, and a meeting calendar can be obtained on our website and from the Community Development Department at:
38 Hill St.
Suite G-30
Roswell, GA, 30075

You may also visit our offices on the ground floor of Roswell’s City Hall.

Each applicant must complete an applicant orientation meeting prior to submitting the required documents. The Department is unable to accept an application until an orientation meeting has been held with staff.

5. What do I need to do to file a Historic Preservation Commission Certificate of Appropriateness application?

All applications, which contain checklists of materials required for each, and a meeting calendar can be obtained on this website and from the Community Development Department at:
38 Hill St.
Suite G-30
Roswell, GA, 30075

You may also visit our offices on the ground floor of Roswell’s City Hall.

Each applicant must complete an orientation with staff prior to submitting the required documents. The Department is unable to accept applications until staff has held an orientation meeting with the applicant.

6. Do I need a permit to build a fence?

Building permits are not normally required for fences, but if you are installing a swimming pool it is part of the swimming pool requirements which are permitted and inspected.

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Police Department

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1. Can I have a representative from the Police Department come to a homeowners association meeting, business, or club meeting to speak on safety issues or crime prevention?

Yes. To set up a date and time, please call the Community Relations / Crime Prevention Specialist at 770-640-4100. Please allow at least two weeks before your meeting to ensure the event can be scheduled.

2. Does the Police Department check child restraint seats to make sure they are installed correctly?

Yes, the department has a certified child restraint technician. To set an appointment, please call the Community Relations / Crime Prevention Specialist at 770-640-4100.

3. Does the Police Department have a procedure for reporting and responding to citizen complaints?

Yes, citizens may voice their concerns to any shift supervisor for immediate attention on an informal basis. For formal complaints, contact the Office of Professional Standards at 770-640-4100. The Department provides pamphlets explaining the process.

4. Does the Police Department offer programs for youth?

Yes, the Roswell Police Explorers, part of the Boy Scouts of America, is available for boys and girls ages 14 – 20. For more information, call 770-640-4115.

5. How can I report suspicious activity?

The Police Department Special Investigation Section accepts complaints at 770-640-4260. Information may be given anonymously. For immediate response, contact the Communications Division at 770-640-4100.

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Purchasing

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1. At what dollar amount does the City have to do sealed bids?

The City must do sealed bids at $25,000.

2. Do all sealed bids have to be advertised in the paper?

Only sealed bids that are $25,000 or more must be advertised in the paper.

3. How long does a bid have to be advertised?

A bid must be advertised a minimum of three weeks if it is over $25,000. If it is a grant-funded project over $100,000, then it must be advertised for four weeks.

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Recreation and Parks

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1. I am with a sports league and would like to reserve field space in the City. Who do I contact?

Jeff Knighton, Superintendent of Athletics 770-641-3705

2. How do I reserve a park for a private event?

No one can reserve a “whole” park. We have two parks that reserve picnic shelters. Roswell Area Park (770/641-3760 ask for Matt) or East Roswell Park (770/594-6134 ask for Lauren). All other Roswell parks are on a first come first served basis for rental of picnic shelters.
We have an event center on the Chattahoochee River (Azalea Rd.), Roswell River Landing, that holds up to 200 people. You would need to contact Debbie Ephrem at 770/594-6154 for information.

3. I would like to sponsor an event, but I don’t know who to contact?

Morgan Rodgers, Assistant Director 770-641-3705

4. I have some free time and would like to get involved in various events and activities but don’t know who to contact?

Anyone can go online to roswellgov.com and click on Recreation & Parks and scroll down to our online brochure to see all programs offered, as well as register for the program. They can also call 770/641-3705 for information on programs and any volunteer hours.

5. I have some free time and would like to get involved in various events and activities but don’t know who to contact?

Anyone can go online to roswellgov.com and click on Recreation & Parks and scroll down to our online brochure to see all programs offered, as well as register for the program. They can also call 770/641-3705 for information on programs and any volunteer hours.

6. I would like to deduct my summer camp expenses from my taxes. What is your Tax ID number?

586-00-0655
However, we are not a daycare service and the IRS may not accept this as a legitimate expense on tax returns.

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Recycling Center

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1. What are the hours of the Recycling Center?

The Recycling Center is open Monday - Thursday from 8:30 a.m.-5:30 p.m., Friday 8:30 a.m.-5 p.m., Saturday 8 a.m.-5 p.m. and Sunday 11a.m.-5p.m.

2. What items will the Recycling Center NOT accept?

In general, the Recycling Center does not accept paint, chemicals, alkaline batteries,mattresses and box springs, porceline (toilets, etc.), wood, yards waste and construction debris. Please call the Recycling Center at 770-442-8822 for questions relating to other specific items that may not be accepted.

3. Can someone do community service hours or volunteer at the Recycling Center?

Yes. Please call 770-442-8822 for more information and to schedule hours.

4. Do you pay for recyclables such as aluminum cans?

No, we do not.

5. How do I get a recycling bin?

Call Community Waste Services at 678-240-9137

6. Is there another place that accepts recyclables?

Yes. The Roswell Recycling Center located at 11570 Maxwell Rd., Alpharetta, GA 30009 Go to www.roswellgov.com to download the brochure.

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Stormwater Program

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1. How are stormwater utility fees calculated?

Stormwater utility fees are calculated based on the amount of impervious surface of each property.

2. How does the City determine the impervious surface for each property?

The City has aerial photographs and maps, which allow the City to determine the impervious area of properties in Roswell.

3. How much is the fee?

The average home in the City of Roswell will pay approximately $3.95 per month to fund the Stormwater Management Program.

4. Is it possible to receive a reduction in my fee?

Reduction in fees, otherwise known as an adjustment or credit, will be considered for residential, commercial, and industrial properties.

5. Since I am paying a stormwater utility fee, can I make a request for an issue near my home?

Yes, it is important for residents to report issues to the appropriate City staff for investigation.

6. What is a stormwater utility?

A stormwater utility is a method of generating the required funds to cover the expense of operating the City of Roswell’s Stormwater Management program.

7. What is considered an impervious surface?

Impervious surfaces are those areas that prevent rainfall from infiltrating into the ground. Examples of typical impervious surfaces found on most properties include rooftops, driveways, sidewalks, patios, parking lots, and storage sheds.

8. What is the purpose of the stormwater utility?

The purpose of a stormwater utility is to provide dedicated funds specifically to the City of Roswell’s Stormwater Management Program.

9. Why is stormwater important?

Stormwater management is mandated by the Clean Water Act of 1972 and helps to ensure clean drinking water for the citizens of our City and State.

10. Why is the stormwater utility fee based on impervious surfaces?

Impervious areas cause stormwater to run-off into streams and rivers rather than soaking into the ground and recharging the water table. The City is required to manage the stormwater runoff.

11. Why isn’t this considered another tax?

All stormwater user fee revenues must be spent on the Stormwater Management Program whereas tax revenues are pooled together and spent across all City programs.

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Street Name Issues

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1. Why is my street being renamed?

Due to land acquisitions, annexations and the creation of new subdivisions, the City has experienced an increase in our street inventory which has created some street naming issues that the City must address for public safety.

2. How did the street names become an issue?

City emergency responders determined that there were issues in timely responding to calls based on miscommunication of similar sounding street names.

3. Do I have a say in what my new street name will be?

Every attempt has been made to retain the integrity of the same or similar street name as before with added identifiers for distinction. The City welcomes your input.

4. Will my street number remain the same?

Your house number should remain the same.

5. How long will it take the City to transition to the new street names?

After the community meetings, an agenda request is prepared for the City Council to decide if the street name change should be presented in a public hearing. If the decision is to proceed then the public hearing is advertised at least 15 days before but no more than 30 days prior. Transportation will post signs advertising the public hearing and Community Development will mail notices to affective property owners both must occur 15 days prior to the public hearing.
After approving a street name change, the City Council will set an effective date for the name change. The effective date will be at least 90 days following the date of approval.

6. When will I be notified of my new street name?

After a street name change is approved, the Department of Planning and Zoning (Community Development) will revise plats and street numbering, as necessary, and advise all affected public agencies and property owners in writing of the name change and effective date.

7. How will this change impact me?

These changes will enable emergency responders to assist you in a more timely manner in the event of future emergency situations. However, you will need to notify all service providers, financial institutions, employers, schools, etc. of the change.

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Transportation

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1. How do I report potholes, downed trees, dead animals, flooding, ice patches, or other similar hazards present in the roadway?

Contact the Roswell DOT at 770-594-6420 or use the Citizen Action Request button to the left. The complaint/request is entered into the department's Task System to be inspected or addressed. Emergency situations (i.e. sinkholes, flooding) are addressed immediately.

2. How do I report a damaged or missing traffic sign?

Contact the Roswell DOT at 770-594-6420 or use the Citizen Action Request button to the left.

3. How do I report a malfunctioning or damaged traffic signal?

Contact the Roswell DOT at 770-594-6420 or use the Citizen Action Request button to the left.

4. Who determines the traffic signal timing?

Traffic signal timing is determined by the Roswell DOT on City streets (i.e. Pine Grove Road, Woodstock Road). The Georgia Department of Transportation determines the timing for signals along the state routes (i.e. SR 9, SR 120, SR 140). If you feel the timing of a signal is incorrect, contact the Roswell DOT at 770-594-6420 or use the Citizen Action Request button to the left.

5. How do I report a street light is out?

Contact the Roswell DOT at 770-594-6420 or use the Citizen Action Request button to the left.

6. How do I request a new street light?

Contact the Roswell DOT at 770-594-6420 or use the Citizen Action Request button to the left.

7. How are speed limits set?

There are specific guidelines that must be followed to legally establish and enforce speed limits. Speed limits between 25 and 65 MPH are required to be established on the basis of engineering and traffic surveys. The engineering and traffic surveys include an analysis of roadway conditions, collisions records, and a sampling of the prevailing speed along the subject corridor. The speed limit is generally set within 5 MPH of the prevailing speed as it is assumed the majority of drivers drive at a speed that is safe and prudent for the given roadway and conditions. If posted speed limits are set artificially low, there is disrespect for the speed limits and if they are not set in accordance with the law, they cannot be enforced by the Police Department.

8. How can I get the speed limit lowered on my street?

Contact the Roswell DOT at 770-594-6420 or use the Citizen Action Request button to the left. A speed study will be conducted to check the existing speed limit against the 85th percentile - in other words, is 85% of the traffic adhering to the existing speed limit. If the request is justified, it will move through the City and State approval processes before being formal modified.

9. How do I get a STOP sign installed on my street?

Contact the Roswell DOT at 770-594-6420 or use the Citizen Action Request button to the left. A study will be scheduled to determine if the intersection meets national guidelines for the installation of a STOP sign as set forth in the Manual on Uniform Traffic Control Devices (MUTCD). Please note the MUTCD prohibits the use of STOP signs for speed control.

10. How do I request a sidewalk in my neighborhood?

The City is continuously evaluating sidewalk connections. The focus of investment centers on filling gaps and making connections around City parks, schools, and corridors where transit service is located. The City normally will not add or connect sidewalks along a residential street unless the area has a documented safety concern (accident history) or if the community can establish a strong majority (65%) to agree on a side of the road for a sidewalk to be considered. In addition, the City will look to share the cost with the neigborhood, usually representing a 50/50 split. Residential sidewalks must be prioritized with other suggested connections due to limited funding.

11. When will my road be resurfaced?

The City routinely collects and tracks pavement ratings for all City streets and prioritizes what streets will be paved during each paving season (April-October). In addition, the City receives money from the Georgia DOT to pave small segments of roadway. The roadways needing paving are prioritized from the City Pavement Management System. If a roadway has low pavement rankings, the repaving of that road will be higher in priority. The amount of annual paving varies on the amount of available funding. Contact the Roswell DOT at 770-594-6420 or use the Citizen Action Request button to the left for more information or to find out information on your street.

12. Will my road be widened in the future?

Any proposed road widening projects will be included in the Transportation Master Plan and/or the Atlanta Regional Commission’s Transportation Improvement Program (short-range) or the Regional Transportation Plan (long-range). To review City projects included in the ARC's documents, visit www.atlantaregional.com.

13. How frequently are the streets cleaned?

Streets are cleaned every nine to 12 weeks.

14. What is the right-of-way along my road?

Subdivision Parcel – Community Development will have the final plats for subdivisions within the City. The plat will indicate the existing right-of-way.

Non-subdivision Parcel – Community Development has individual files for properties, based on street addresses, which should have a plat of the property with the existing right-of-way at the time of the survey. The right-of-way may have changed over time particularly if a road improvement took place after the property survey was generated.

No Right-of-Way Available – Contact a survey company to provide up-to-date and legally binding parcel boundaries which include road right-of-way widths.

15. How do I get a traffic calming device installed on my street?

The City of Roswell has a Traffic Calming Policy document that describes the steps required to study and implement traffic calming measures. Visit the Transportation page at www.roswellgov.com for more information.

16. I have a visibility concern at an intersection; how do I report it?

Contact the Roswell DOT at 770-594-6420 or use the Citizen Action Request button to the left to request a study related to issues including vegetation, fences, mailboxes, or other sight impediments.

17. What are those tubes across the roadway?

The tubes you see in the roadway, or across specific lanes, are there to collect traffic volume and speed data. Although much of the traffic data is collected through other means, it is sometimes necessary to have tubes put on a street for an engineering study or to update the traffic count maps. Typically, tubes are put out for a week or so and are removed once the data has been collected.

18. I have a question not answered here; to whom can I ask it?

If you have a question not listed here or not answered to your satisfaction, call the Roswell DOT at 770-594-6420 or use the Citizen Action Request button at left.

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Water Resources

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1. Can I wash my car, etc?

Yes, according to the odd/even schedule.

2. Can I use my irrigation system?

Yes. Irrigation systems may be used daily between the hours of 4 p.m. and 10 a.m.

3. Can I pressure wash my house?

Yes, following the odd/even schedule.